Billing and Account FAQ’s

When do I have to pay my monthly fees? We bill all QINIQ Broadband users on their Anniversary date each month. This is the date that you signed up for your account. If there is a credit card on file, the balance owing will automatically be billed to the card. However, if you do not have a credit card on file, we advise that you make alternate payment arrangements.

When are invoices sent? Invoices are sent to your ‘qiniq’ email address. If you would prefer your invoices to be sent to a different email address please advise us so that we can update our records.

Can I pay for my account with online and/or telephone banking? Yes, you can pay for your account with either of these methods. You will just need to add QINIQ as a payee and make payments payable to your account username. IMPORTANT: When making an online or telephone banking payment, we suggest that you make this payment at least 5 business days before the payment is due.

What should I do when I move? If you are moving within town please contact your CSP with your new address. You should not have any trouble using your account anywhere you move within your community.

Leaving the North? As of present, our modems will only work in Nunavut and the Northwest Territories. If you know that you are moving, out of these regions; we ask that you return your modem to your CSP, before you relocate. This will ensure that your account is properly closed and your modem deposit is returned to you.

Transferring to a new community? If you are moving to a new community please advise your CSP and they will get some details from you so that we can transfer your account to the new community. This is very important to ensure that your service works to its full potential.

Cancelling service: Cancellation of services by the subscriber must be done in person. Subscriber must return the rental modem to your QINIQ CSP in order to close the account successfully. Modems are on loan for the duration of the agreement between the subscriber and QINIQ and must be returned at the time of service cancellation. Failure to return the modem will result in a fee of $235.00 + GST. We suggest that service cancellation is done prior to your anniversary date in order to avoid further charges; QINIQ will not provide refunds for partially used months.

Can I transfer my account to someone else? No, when the subscriber signs the agreement, they are solely responsible for the modem for the duration of the time they have the device. We prefer that they return the modem to your QINIQ CSP and have the new customer sign a subscriber’s agreement.

Damaged modem repairs. In the event that the modem is damaged, depending on the type of damage, charges might be applicable. Please contact your CSP to discuss replacement.